Real UK street address
Our address will be your returns address.
Returns Address UK
a valid UK returns address for ecommerce merchants
Returns made easy
UK Returns Address Service
We'll be your UK returns address.
Ideal for online sellers, retailers and ecommerce stores.
Use our UK warehouse address as your returns address. We'll receive your customer returns and handle them as you need us to.
No minimum volumes
Suitable for low and high volume sellers.
Flexible parcel handling
We'll handle your parcels and packages as instructed.
Secure and confidential
A reliable and discreet service you can trust.
Simple and affordable
No long contracts and transparent pricing.
Instant activation
Get your new UK returns address in minutes.
How it works
Get started in three simple steps.
## 1. Sign-Up Online
It's quick and easy. Just enter your details and make a secure payment.
## 2. Start Using The Address
We'll confirm your new UK returns address and you can start using it and giving it out immediately.
## 3. We Receive Your Returns
You can tell us exactly how to handle your returns when we receive them.
Pricing
No setup fees, no deposit, no contracts, and instant activation.
| Feature | Monthly Package | Yearly Package |
|---|---|---|
| Price | GBP 14.99/month | GBP 149.99/year |
| Real UK warehouse address | Included | Included |
| Unlimited returns | Included | Included |
| Parcels, packages and signed-for items accepted | Included | Included |
| Forwarding available | Yes | Yes |
| Storage available | Yes | Yes |
| Collection by appointment | Yes | Yes |
| Inspection and logging available | Yes | Yes |
| Disposal available | Yes | Yes |
Per-event charges:
- We receive a parcel or package for you: GBP 1.50 each
- Storage: Included
- Collection: Included
- Disposal: Included
- Open, inspect, photograph, notify you, or log it: GBP 2.50 each
- Forwarding: postage at standard rates plus a 20% handling and packaging fee
Mail handling and service details
Mailing names
Returns are sorted and managed by the name they are addressed to. Each account allows up to 2 mailing names such as your brand, website, or business name.
Additional mailing names are available at GBP 2.99 per month each.
Parcel forwarding
Parcels and packages can be forwarded anywhere in the world. Items are normally consolidated to save on postage and can be sent at your preferred frequency, usually weekly or monthly.
Collection
Items can be collected in person from the Birmingham warehouse strictly by appointment only, with no additional charge.
Storage
Parcels and packages can be securely stored at no extra charge while your account remains active, provided the quantity is not excessive.
Disposal
If you do not want returned items, they can be disposed of at no extra charge in a way the service considers appropriate and environmentally friendly.
Frequently asked questions
Common questions about the UK returns address service.
What kind of address will I be given?
You'll be authorised to use a real UK street address as your returns address.
The address is based in Birmingham in the Midlands, but you do not need to be based in the UK or near that location to use the service. The full address is released after sign-up to prevent unauthorised use.
What's the difference between this service and a PO Box?
The service provides a real physical UK mail address rather than a PO Box, which can offer a better impression and stronger credibility.
It also includes flexible handling options and is intended to be more private, discreet, and affordable than a typical PO Box.
Who can use the service?
The service is designed for anyone who sells small to medium sized products online, regardless of volume.
It is suitable for individuals, sole traders, and companies from the UK and around the world.
What can you receive?
The service can accept small to medium sized parcels and packages, including signed-for deliveries, provided items are not excessive in weight or size.
How will you know what parcels are for me?
When you give out your returns address, customers must include your mailing name, such as your store or brand name.
You must also inform the service of the mailing names you intend to use so returns can be matched to your account.
How many different names can I receive returns for?
Each package includes 2 mailing names as standard.
If you need more than two names, additional mailing names can be added at GBP 2.99 each per month.
What happens when you receive returns for me?
Returns are handled according to the instructions you provide during sign-up.
If your handling preferences change later, you can update them by contacting the service.
What are the post handling options?
You can ask for returns to be:
- forwarded to you in the UK or worldwide
- stored until further notice
- collected in person by appointment
- inspected and logged
- disposed of
Handling preferences can be changed by contacting the service.
Can I collect my returns?
Yes, but collection is by appointment only so your items can be prepared in advance.
You will also need to show proof of ID before items are released.
How long will it take to receive my returns?
If returns are forwarded within the UK, they typically arrive 1 to 2 working days after dispatch from the warehouse.
International forwarding normally takes 3 to 7 working days. If you request inspection, photography, notification, or logging, the service aims to complete that within 24 hours, excluding weekends and bank holidays.
Can I use the address with Companies House?
No. The service is strictly for product returns only.
The address must not be used as a virtual office, for general correspondence, or with Companies House.
Do I need to provide ID?
Yes. You can start using the address immediately after sign-up, but before any received returns can be released to you, you must provide photo ID for basic verification to meet legal obligations.
What if I want to cancel?
If you no longer require the service, you should contact the provider to cancel.
Your account will end at the close of the current billing period and any returns still held or received after that point will be disposed of.
Used and trusted by online sellers
Examples of how different ecommerce businesses describe the service.
Sophie Morris
CX Manager, PureVitality
Rating: 5/5
As a global supplements brand, we've used ReturnsAddress for the past year now to receive and manage our returns from UK based customers. We've found ReturnsAddress to be reliable, efficient and overall, very easy to work with. We're looking forward to a long-term relationship with ReturnsAddress.
Ann Woodham
Manager, The Grand Plan Co.
Rating: 5/5
We sell a range stationery products on Etsy, eBay and TikTok Shop. As our products are generally low value, we needed an inexpensive way to accept returns. ReturnsAddress has been the perfect solution for us. The team is always so helpful and have made dealing with our returns painless.
Tony Winters
Director, Shop Drop TV
Rating: 5/5
ReturnsAddress is a valued and trusted partner of ours. They ensure our customers in the UK are able to easily return any unwanted items purchased from us and we know that they'll be safely received by ReturnsAddress and dealt with accordingly. Brilliant service that I cannot fault.
About
A professional UK returns address service based in Birmingham.
Located in the heart of the UK, ReturnsAddress operates from a secure Birmingham facility and focuses on a professional, reliable, and discreet returns address service for online sellers and ecommerce businesses.
The team receives and handles customer returns with care and precision, with the goal of providing a dependable returns management service for clients in the UK and worldwide.
Contact
Get in touch
- Email: info@returnsaddress.co.uk
- Phone: +44 (0)330 223 76763302237676)
- Location: Birmingham, UK, handling returns on behalf of sellers from around the world
Ready to get started?
Activate your returns address service and start using your new UK returns address immediately.