Identity details
Name, date of birth, gender, job title, and profession.
Returns Address UK
a valid UK returns address for ecommerce merchants
Legal information
Privacy Policy
We respect your privacy.
ReturnsAddress states that it complies fully with GDPR and explains what data is collected, how it is used, how it is stored, and how long it is retained.
Overview
How personal data is handled.
ReturnsAddress says it only holds personal and company information needed to support the services it provides.
The policy states that clients can choose what information is shared, that information collected through the site is for the provider's own use, and that it will not be shared, sold, or released without consent except where required by law.
The company also states that it monitors privacy issues, maintains strict data security systems, and responds promptly to requests about the accuracy of information it holds.
Data collected
Contact information
Postal address, email address, and phone numbers.
Verification documents
Photo ID and proof of address.
Financial information
Payment information such as credit or debit card details.
Purpose
Why data is collected.
The policy says personal data is needed to provide services and respond to enquiries.
This includes sending service updates by email, collecting payment, obtaining additional information, checking records are accurate and up to date, and complying with AML and KYC requirements.
With consent, the company may also send promotions, offers, and similar product information. It says this marketing data is not shared with third parties and recipients can unsubscribe using the links in those emails.
Storage and retention
How data is processed, stored, and retained.
The policy states that personal data is processed by staff and stored on servers within the European Union. It also says no third parties have access unless the law permits it and that reasonable steps are taken to keep data secure.
It says data is retained only as long as necessary for the purposes for which it was collected. Basic customer information including contact, identity, financial, and transaction data may be retained for six years after a customer relationship ends for tax and reporting purposes.
Marketing information is retained until the person withdraws consent or asks not to be contacted.
Privacy questions
Key points from the published privacy policy.
Does the policy mention external links?
Yes. The policy states the company is not responsible for the content, offers, or privacy policies of third-party websites linked from its own website or communications.
What rights do users have?
The policy says users can request to see, correct, or delete information they believe is inaccurate. Privacy complaints can be raised by emailing info@returnsaddress.co.uk and marking the message for privacy attention.
How are policy changes handled?
The policy says updates will be posted on the privacy policy page and that users who have consented to email communications may be notified of material changes by email.